Business Development Manager

About the role

Servme is looking for a Business Development Manager to drive new customer acquisition for its hospitality‑focused guest experience platform. The role is hands‑on, individual‑contributor and focuses on the full SMB sales cycle from lead to signed contract.

Key responsibilities

• Own and execute the end‑to‑end SMB sales process, from qualified lead to closed‑won.
• Conduct discovery calls and product demos with restaurant owners, founders and operators.
• Manage inbound leads and generate outbound outreach to build a high‑volume pipeline.
• Consistently achieve monthly and quarterly revenue targets.
• Handle objections, pricing discussions and contract negotiations.
• Maintain accurate pipeline tracking, forecasting and CRM hygiene.
• Collaborate with SDR, Marketing and Customer Success teams for smooth handover.
• Provide market and customer feedback to Product and Marketing teams.

Required profile

• 4‑5 years of experience in SMB, B2B or SaaS sales.
• Proven track record of closing deals and meeting revenue targets.
• Experience selling to SMB decision‑makers such as owners, founders or general managers.
• Strong presentation, negotiation and objection‑handling abilities.
• Highly driven, results‑oriented mindset with excellent communication skills.

Required skills

• Proficiency with CRM platforms (e.g., HubSpot, Salesforce).