Cargo Commercial Senior Officer

About the role

The Cargo Commercial Senior Officer supports daily cargo booking and sales activities, coordinating shipment reservations, assisting customers and freight agents, and maintaining accurate booking records. The role contributes to cargo capacity utilization and helps deliver reliable cargo services for Royal Jordanian.

Key responsibilities

• Receive and process cargo booking requests and inquiries from agents, including airway bill details, weight, parcels, dimensions, destination, delivery date, and commodity details, after confirming aircraft capacity availability and updating the cargo system.
• Handle customer calls and process valuable shipment bookings, ensuring accurate data entry into the cargo system and confirming reservations based on available flight capacity.
• Communicate available cargo capacity on freighter and passenger aircraft to agents, outstations, and handling agents for sales opportunities.
• Coordinate and manage offloaded cargo arrangements by securing the earliest available flights and notifying concerned parties through email with offloading reasons and forwarding details.
• Support achieving cargo sales revenue targets and annual commercial objectives.
• Maintain regular communication and follow‑up with agents, freight forwarders, potential customers, and cargo outstations through calls and sales activities.
• Monitor cargo volumes on incoming flights and support initiatives to improve sales performance on low‑volume routes.
• Coordinate with cargo handling outstations and maintain daily communication with Royal Jordanian suppliers.
• Support mail and courier sales activities while ensuring on‑time performance.
• Monitor market trends and competitors’ services to support improving Royal Jordanian cargo services and increasing sales opportunities.
• Identify potential markets and business opportunities to enhance cargo sales channels.

Required profile

• Strong English language proficiency.
• Excellent communication and customer service skills.
• Safety and security awareness.
• Time management and computer proficiency.
• Team‑oriented attitude with ability to work under pressure.