Call Center Agent – Customer Service (Hybrid)

About the role

We are looking for a full‑time Call Center Agent to join our team at Shawerma Sheesh in Aqaba. The position is hybrid, allowing you to work both on‑site and from a quiet home environment. You will be the voice of our restaurant, handling inbound and outbound calls, taking orders and answering menu and delivery questions.

Key responsibilities

• Answer inbound customer calls, take food orders and process payments.
• Make outbound calls for order confirmations and follow‑ups.
• Provide accurate information about menu items, pricing, delivery zones and promotions.
• Record order details in the ordering system and coordinate with kitchen and delivery staff to ensure timely fulfillment.
• Resolve customer inquiries and complaints, documenting each interaction according to call scripts.
• Monitor customer feedback and report trends to management.
• Adhere to scheduled shifts, including evenings, weekends and peak restaurant hours.
• Meet performance targets for response time, call quality and customer satisfaction.

Required profile

• High school diploma or equivalent.
• Fluency in spoken Arabic; basic English is a plus.
• Strong verbal communication and active listening skills.
• Ability to remain calm and solution‑focused when handling complaints.
• Dependable, punctual and able to work both on‑site and remotely.
• Willingness to work flexible shifts, including evenings and weekends.

Required skills

• Familiarity with call‑center software and order entry systems.
• Basic computer literacy, including use of POS systems, email and chat tools.
• Ability to document interactions accurately in the system.

What we offer

• Competitive salary with performance bonuses.
• Hybrid work arrangement for better work‑life balance.
• Training on our menu, systems and customer‑service standards.
• Friendly team environment in a growing local restaurant.