Centre Operations Manager – Office Management

About the role

Be Well, Jordan’s first mental‑health centre focused on prevention and integrated well‑being, is expanding to a larger hub in Amman. The Centre Operations Manager will act as the operational backbone, working directly with the CEO to ensure the centre runs smoothly and to the highest standards.

Key responsibilities

• Oversee daily centre operations, including scheduling, workflows, facilities, supplies and stakeholder relationships.
• Supervise client bookings, appointment coordination and follow‑up communications for a multi‑practitioner team.
• Maintain and improve administrative systems, booking platforms and operational processes.
• Monitor performance metrics and report key data to the CEO on a weekly basis.
• Coordinate events, workshops, group programmes and corporate engagements as the hub grows.
• Support the CEO with HR administration, business‑development logistics and strategic initiatives.
• Identify operational challenges proactively and implement practical solutions.

Required profile

• Minimum 2 years of experience in office management, operations or coordination.
• Fluent in Arabic and English, both written and spoken.
• Highly organized, detail‑oriented and reliable.
• Proactive, self‑directed and able to work independently.
• Professional, warm communication style with discretion and trustworthiness.

Required skills

• Experience with digital booking systems.
• Proficiency in Microsoft Office.
• Comfort with various communication platforms.

What we offer

• Key operational role in a distinctive mental‑health organisation at a growth stage.
• Direct partnership with the CEO, high autonomy and real impact.
• A professional environment where your work visibly benefits clients and the community.