Customer Service Advisor (Arabic/English) – Irbid

About the role

Concentrix is looking for bilingual Arabic‑English Customer Service Advisors to join its Irbid team. You will interact with customers from a variety of leading brands across sectors such as technology, finance, travel, fashion and healthcare.

Key responsibilities

• Handle customer inquiries through multiple channels (voice, email, chat, social media) and provide accurate, timely solutions.
• Assess customer needs, expectations and respond appropriately to ensure a consistent experience.
• Utilise company software tools to log interactions and improve service quality.
• Promote positive brand experiences and represent the company’s values.

Required profile

• Bachelor's degree or diploma in any related field.
• Fluent in both Arabic and English.
• Proactive, self‑motivated and solution‑oriented.
• Willingness to work rotating and weekend shifts.
• Previous experience in customer service or sales is a plus.
• Familiarity with help‑desk systems is a plus.

Required skills

What we offer

• Comprehensive training and access to cutting‑edge technologies.
• Opportunities for internal promotion and career growth.
• Free learning and leadership development programs.