Front Desk Receptionist (Jordanian Citizens Only)

About the role

Join the ibis Hotel Amman team as a Front Desk Receptionist and be the first point of contact for our guests. You will deliver professional, friendly service while handling check‑ins, check‑outs and guest inquiries in a fast‑paced hospitality environment.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and settle accounts.
• Document guest requests, complaints or issues and forward them to the appropriate department.
• Follow up on pending matters to ensure guest satisfaction.
• Promote hotel facilities and up‑sell room categories to enhance the guest experience.
• Maintain compliance with departmental policies, safety standards and service standards.
• Perform additional duties as assigned by the Front Desk Manager.

Required profile

• Willingness to work varied shifts, including evenings, weekends and overnights.
• Previous front‑desk or customer‑service experience is an asset.
• Strong communication, organizational and problem‑solving abilities.
• Ability to remain calm and courteous under pressure.
• Team‑oriented mindset and reliable work ethic.

Required skills

• Experience with a Property Management System (PMS) is an asset.

What we offer

• Employee discounted rates across Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development within the property and the global Accor network.