Front Desk Receptionist (Jordanian Citizens Only)

About the role

A hotel belonging to the Accor network, which includes more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is hiring a Front Desk Reception Agent at ibis Hotel Amman. The position reports to the Front Desk Manager and focuses on delivering exceptional service and memorable guest experiences.

Key responsibilities

• Greet guests, handle check-ins and check-outs, and settle guest accounts while following service standards
• Record guest requests, complaints or issues immediately and follow up until they are resolved and the guest is satisfied
• Help guests with information about hotel facilities and respond to everyone who approaches the reception desk
• Promote the hotel facilities and drive revenue by up-selling room brands
• Follow departmental and hotel policies, procedures and safety standards, and carry out other duties as assigned

Required profile

• Ability and willingness to work varied shifts, including evenings, weekends, early mornings and overnight hours
• Previous front desk or customer service experience is an asset
• Proficiency in English (spoken and written); a second language is an asset
• Strong communication, analytical, organizational and administrative skills, and the ability to handle multiple priorities
• Strong interpersonal and problem-solving skills, reliability, and the ability to stay calm and courteous under pressure
• Team player who focuses on guest needs

Required skills

• Previous Property Management System (PMS) experience is an asset

What we offer

• Employee discounted rates at Accor properties worldwide
• Learning programs through the Accor Academies
• Opportunities to develop your talents and grow within the property and across the group