ICT Senior Account Manager

About the role

This senior account manager position focuses on ICT solutions in the banking sector, developing and executing account plans that drive revenue growth and customer satisfaction. The role covers the full sales cycle, from lead generation through contract negotiation and closure, and requires close collaboration with technical, marketing and support teams.

Key responsibilities

• Develop and execute account plans aligned with the company's strategic objectives, creating long-term value for banking customers.
• Pursue new business opportunities within existing accounts using solutions selling techniques and knowledge of banking requirements and regulations.
• Serve as the main point of contact for assigned accounts, building lasting relationships with stakeholders at all levels.
• Propose relevant cloud solutions, including cloud security, and understand the ICT portfolio alongside them.
• Manage the sales process from lead generation to contract negotiation, following pricing guidelines and profitability targets.
• Provide accurate sales forecasts and reports, track KPIs and share insights on industry trends and competitors with the team.
• Monitor customer satisfaction, resolve escalations and champion digital communication strategies to boost adoption of digital solutions.

Required profile

• Bachelor's degree in IT, Business Administration or Network Engineering.
• 5-7 years of experience in B2B sales and account management focused on ICT solutions.
• Knowledge of cloud computing, cybersecurity and networking technologies, and of data protection principles and regulations.
• Excellent communication, negotiation, problem-solving and analytical skills; able to engage stakeholders at all levels.
• Proficiency with CRM systems and sales tools, and familiarity with social selling and digital communication platforms.