IT Officer – End‑User Support & Infrastructure

About the role

The IT Officer is responsible for supporting, operating, and maintaining the organisation’s IT infrastructure, end‑user services, and business systems. The role ensures secure, reliable, and efficient IT operations that align with organisational needs and future growth.

Key responsibilities

• Receive, log and resolve IT support requests via the official helpdesk ticketing system, providing first‑line technical assistance for desktops, laptops, printers and standard applications.
• Prepare and configure new employee devices, install operating systems, standard software, antivirus and endpoint security controls, and maintain accurate asset records.
• Monitor end‑user data backup status, generate compliance reports and support data restoration requests.
• Conduct daily and periodic security checks on endpoints, monitor antivirus alerts and report potential security threats.
• Assist with operational support for enterprise applications such as email, SharePoint, HR and POS systems, handling access and permission issues.
• Support CCTV installation and maintenance, assist with internal network and server monitoring, and coordinate with service providers to ensure service quality.
• Document incidents, maintain compliance records and collaborate with senior IT staff on escalated issues.

Required profile

Required skills

• Helpdesk ticketing system usage
• Windows operating system administration
• Antivirus and endpoint security tools
• Backup and data protection solutions
• SharePoint and HR system familiarity
• POS system knowledge
• CCTV system installation and monitoring
• Network infrastructure and server basics