Loss Prevention Officer

About the role

The Loss Prevention Officer ensures the safety and security of guests, employees, and assets at The Westin Saraya Aqaba Resort & Spa. This full‑time, onsite position involves proactive patrols, monitoring of security systems, and rapid response to incidents.

Key responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor CCTV, perimeter alarms, duress alarms, and fire‑life safety systems.
• Lock property entrances when required and conduct daily hazard inspections.
• Respond to accidents, provide first aid/CPR, and coordinate with EMS.
• Defuse guest or employee disturbances and call for external assistance when needed.
• Complete detailed incident reports and daily shift summaries.
• Escort unwelcome persons and report vehicle accidents or thefts.
• Maintain confidentiality of all security and loss‑prevention documentation.
• Conduct investigations, gather evidence, and interview relevant parties.

Required profile

• Ability to stand, walk, run, and lift objects up to 50 lb unaided (75 lb with assistance).
• Clear vision for reading small print and inspecting equipment.
• Comfort with using computers and point‑of‑sale systems.
• Willingness to comply with company policies, safety training, and licensing requirements.

Required skills

• CCTV monitoring and alarm system operation.
• Fire‑life safety system awareness.
• First aid and CPR certification.
• Incident reporting and investigation techniques.
• Use of computer‑based reporting tools.