Out-Patient Access Officer – Patient Affairs (Shift Work)

About the role

The Out-Patient Access Officer serves as the primary point of contact for patients entering outpatient or emergency services, ensuring a smooth registration and billing experience while supporting physicians and care teams.

Key responsibilities

• Greet patients and visitors, provide information, and direct them to appropriate service locations.
• Collect and enter demographic, insurance, and eligibility data accurately into the billing system.
• Verify service availability, obtain authorizations, and determine patients' financial responsibility.
• Manage appointment scheduling, track no‑shows, and communicate any delays to providers.
• Collect co‑pays, payments, and issue receipts; prepare daily deposits and billing statements.

Required profile

• Bachelor’s degree in business administration, health administration or related field.
• 1–2 years of experience in patient registration, billing or front‑desk operations in a healthcare setting.
• Excellent communication skills in English and Arabic.
• Customer‑service orientation with ability to handle complaints and work under pressure.

Required skills

• Proficiency in using electronic health record and billing systems.
• Ability to verify insurance coverage and obtain authorizations.