Senior Executive Quality Assurance & Control

About the role

EFS Facilities Services seeks a Senior Executive to lead Quality Assurance and Control for municipal waste collection, street cleaning, and sanitation services in Greater Amman. The role ensures operational consistency, regulatory compliance, and continuous improvement across field operations.

Key responsibilities

• Develop and implement QA/QC frameworks, service standards, benchmarks, and KPIs for waste and sanitation services.
• Conduct daily field inspections of collection routes, street sweeping, bin cleanliness, on‑call services, and transfer stations.
• Plan and execute surprise audits, identify non‑conformities, and recommend improvements.
• Collect, analyse, and visualise operational data using digital tools, GIS, QMS platforms, and data‑visualisation systems.
• Prepare quality reports, dashboards, trend analyses, and performance updates for management.
• Ensure compliance with Jordanian public‑health, environmental, occupational safety, and contractual regulations.
• Participate in incident investigations, citizen‑complaint resolution, and root‑cause analysis.
• Develop and implement corrective and preventive actions (CAPA) and maintain quality manuals, SOPs, checklists, and audit guidelines.

Required profile

• Bachelor’s degree in Business Administration, Quality Management, Industrial Engineering or a related field.
• Minimum 5 years of QA/QC experience, preferably in municipal operations, environmental services, waste management, utilities or facilities management.

Required skills

• Proficiency with GIS tools.
• Experience using Quality Management System (QMS) platforms.
• Ability to create and interpret data visualisation dashboards.
• Familiarity with digital inspection tools and CAPA processes.