Support Service Administrator – Business Hub

About the role

This permanent position provides essential administrative support within the Business Hub of HMP The Mount. The role is based onsite at the prison and involves a variety of clerical duties to ensure smooth daily operations.

Key responsibilities

• Operate the switchboard, identify callers' needs and route messages accurately.
• Receive, open, distribute and monitor prisoner and staff mail in line with policy.
• Handle incoming and outgoing faxes, and forward mail for transferred prisoners.
• Transcribe investigation and hearing tapes and provide copy‑typing when required (if qualified typist).
• Maintain secure filing systems, both hard‑copy and electronic.
• Process Chaplaincy paperwork, including prisoner applications and visit arrangements.
• Act as a contact point for communications, prioritising and directing queries to the appropriate department.
• Provide general administrative assistance, respond to queries and maintain accurate records.

Required profile

• Ability to communicate confidently in spoken English.
• Attention to confidentiality and security of sensitive information.
• Willingness to work unsocial hours as required.
• Reliability and ability to follow established policies and procedures.

Required skills

• Switchboard operation.
• Typing and copy‑typing (qualified typist preferred).
• Mail handling and distribution.
• Filing and record‑keeping.

What we offer

• 37‑hour working week with allowances for unsocial hours.
• Opportunity to work within the public sector supporting prison operations.