Tourism Sales & Service Officer (Senior)

About the role

Smile Travel is looking for enthusiastic professionals to join its sales team as Tourism Sales & Service Officers. The role focuses on promoting travel products, assisting customers throughout the booking process, and delivering high‑quality service to build loyalty.

Key responsibilities

• Promote and sell airline tickets, holiday packages, visas, and Umrah services.
• Handle client inquiries before and after sales via phone, sales systems, and at counters.
• Provide professional support to ensure customer satisfaction and repeat business.
• Achieve sales targets through effective cross‑selling and up‑selling.
• Maintain accurate records of reservations, sales, and client communications.
• Follow up on leads and potential clients to maximise conversion opportunities.

Required profile

• Up to 3 years of experience in travel and tourism sales.
• Practical experience in reservation ticketing and holiday‑package bookings.
• Presentable personality with strong interpersonal skills.
• Excellent communication and negotiation abilities.
• Proven ability to drive sales both over the phone and in person.
• Strong organisational skills and ability to work under pressure.
• Team‑oriented mindset with a commitment to service excellence.

Required skills

• Reservation ticketing
• Holiday package bookings
• Sales and cross‑selling techniques
• Customer service handling

What we offer

• Opportunity to work with a leading travel & tourism company.
• Professional development and growth prospects.
• Dynamic, supportive team environment.