Travel Consultant – Personalized Travel Services

About the role

The Travel Consultant at Sun Tours delivers professional, personalized travel advice and manages end‑to‑end travel arrangements for clients. You will translate client preferences, budgets and expectations into tailored itineraries while upholding the company’s high standards of service and accuracy.

Key responsibilities

• Represent Sun Tours with a high level of customer service in all client interactions.
• Assess client travel needs, preferences, budgets and expectations.
• Recommend suitable destinations, itineraries and travel services.
• Utilize Amadeus and Galileo GDS systems to book flights, tickets, hotels, transportation and tours.
• Process reservations, amendments, cancellations, refunds and reissues according to supplier policies.
• Provide accurate information on visas, documentation and destination details.
• Maintain precise records of bookings, payments and travel documents.
• Coordinate with airlines, hotels, DMCs and other suppliers to ensure smooth travel execution.
• Respond promptly to client inquiries via email, phone, WhatsApp and other approved channels.
• Handle client complaints professionally and escalate when necessary.
• Identify opportunities to promote additional services and contribute to sales targets.
• Stay updated on industry developments, destinations and product offerings.

Required profile

• Bachelor’s degree or diploma in Tourism, Travel, Hospitality, English Literature or a related field (preferred).
• 3–5 years of experience in travel consultancy, reservations or ticketing (preferred).
• Willingness to work flexible shifts.
• Strong attention to detail and ability to manage multiple bookings simultaneously.

Required skills

• Proficiency with Amadeus GDS.
• Proficiency with Galileo GDS.