Customer Service Representative

About the role

We are looking for a dynamic, full‑time Call Center Representative to join our team at 7 Insights Consultants in Amman. In this role you will deliver top‑notch customer support, ensure client satisfaction and resolve inquiries and issues efficiently.

Key responsibilities

• Provide high‑quality customer support via phone and other channels.
• Ensure client satisfaction by addressing inquiries and resolving issues promptly.
• Handle calls during scheduled shifts between 1:00 PM and 1:00 AM local time.
• Maintain accurate records of interactions and follow‑up actions.

Required profile

• Exceptional communication skills and natural ability to multitask.
• Commitment to customer satisfaction and relationship building.
• Ability to stay calm and composed under pressure.
• Positive, ethical attitude with a proactive approach.
• Previous customer service experience is preferred.
• Fluency in English.

Required skills

• Proficiency in computer systems and software.

What we offer

• Competitive salary.
• Comprehensive health insurance.
• Ongoing learning and development opportunities.
• Friendly, inclusive and supportive work culture.
• Performance bonus strategy.