Quality Assurance Specialist
Sun Tours Jordan · Amman
Job description
About the role
We are looking for a highly organized Quality Assurance Specialist to join our team. The role focuses on monitoring service quality, ensuring compliance with company standards, and driving continuous improvement across multiple departments.
Key responsibilities
- Monitor and evaluate employee performance against company standards and SOPs.
- Conduct regular quality audits on customer interactions, reservations, documentation, and operational processes.
- Identify process inefficiencies and recommend practical improvements.
- Prepare quality reports and performance analysis for management.
- Ensure compliance with internal policies, procedures, and quality standards.
- Investigate service issues and recommend corrective and preventive actions.
- Collaborate with department heads to improve customer experience and operational efficiency.
- Assist in developing and updating SOPs, workflows, and quality control measures.
Required profile
- 2‑5 years of experience in Quality Assurance, Process Improvement, Compliance, or Operations.
- Strong analytical and reporting skills.
- Excellent attention to detail.
- Effective communication and problem‑solving abilities.
- Experience in service industries, travel, or hospitality.
Required skills
- Microsoft Excel
- Microsoft Office
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Published 6 hours ago
Expires 1 month from now
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Sun Tours Jordan
Amman
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