Lobby Ambassador – Front Desk Host

About the role

As a Lobby Ambassador you will be the first point of contact for all visitors and guests, creating a welcoming and professional impression. You will manage the flow of people through the lobby, provide information, and ensure a smooth, safe experience for everyone on the premises.

Key responsibilities

• Greet and welcome all visitors and guests courteously.
• Direct visitors to their appropriate destinations within the building.
• Answer inquiries and provide information about the organization and facilities.
• Manage visitor sign‑in, issue badges, and maintain accurate logs.
• Keep the lobby area clean, organized, and presentable at all times.
• Handle visitor complaints or issues professionally and escalate when necessary.
• Collaborate with security personnel to ensure safety and security.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service or front‑desk roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast‑paced environment.
• Strong attention to detail and a professional demeanor.
• Basic computer literacy.
• Calm and composed under pressure.

Required skills

• Basic computer applications