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This job expired on 08/10/2026. It no longer accepts applications.
Technical Support Engineer
Classera · Amman
Job description
About the role
Classera is seeking a motivated Technical Support Engineer to join its fast‑growing EdTech team. You will play a key part in supporting clients, troubleshooting platform issues, and contributing to continuous improvements of the learning super‑platform.
Key responsibilities
- Build and maintain small features and enhancements for the platform.
- Troubleshoot and fix PHP‑related bugs and issues.
- Work with MySQL databases, APIs, roles, and permissions.
- Handle customer support tickets within defined SLAs.
- Investigate and resolve technical and functional system issues in collaboration with activation and development teams.
- Follow up on reported issues with other teams until resolution.
- Identify recurring issues and suggest improvements to system performance and usability.
Required profile
- Good communication skills in English.
- Reliable, proactive and fast executor.
- Team player eager to learn.
- Ability to work in a fast‑paced environment.
Required skills
- PHP
- MySQL
- APIs (basic understanding)
- HTML
- CSS
- JavaScript (basic frontend knowledge)
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Classera
Amman