Assistant Manager – Sales & Relationship

About the role

The Assistant Manager – Sales & Relationship will be responsible for retaining market share and nurturing strong merchant relationships. You will ensure timely service delivery, introduce new products, and support merchants with technology solutions.

Key responsibilities

• Maintain a 24‑hour turnaround time for all service calls.
• Promote and introduce new card products to the merchant base.
• Develop and sustain ongoing relationships with merchants, handling inquiries and complaints.
• Analyze merchant performance, provide education and training, and drive profitability.
• Gather market and competitor intelligence to shape sales strategies.
• Deliver first‑class relationship management across the portfolio, meeting quantitative and qualitative targets.
• Collaborate with marketing and internal stakeholders to identify upsell and cross‑sell opportunities.
• Prepare and update individual merchant account plans and increase exclusive contracts.

Required profile

• Bachelor’s degree in Business, Management or a related field.
• Minimum 4 years of experience in sales, merchant services or relationship management.
• Fluent in English and Arabic.
• Strong analytical and customer‑service orientation.

Required skills

• Excellent computer skills.