IT Support Specialist

About the role

We are looking for a professional IT Support Specialist based in Jordan to ensure high infrastructure availability and seamless technical operations for Talabat’s local office. The role focuses on on‑site maintenance, ticket‑driven support, and user experience optimisation.

Key responsibilities

• Provide hands‑on, on‑site maintenance and troubleshooting for office networking hardware, switches, firewalls, and server racks.
• Manage all support activities through the ticketing system, ensuring proper logging, categorisation, prioritisation and SLA compliance.
• Act as the primary point of contact for Jordan‑based users, resolving technical issues promptly to minimise downtime.
• Oversee the full lifecycle of IT hardware and software assets using the IT Asset Management system.
• Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.

Required profile

• Bachelor’s degree in Computer Science, IT, Computer Engineering or a related field.
• ITIL Foundation certification (or higher) is highly valued.

Required skills

• Basic network support – configuration and troubleshooting of switches, firewalls and routing.
• Experience with ticketing platforms such as Jira Service Management and disciplined SLA documentation.
• Proficiency in IT Asset Management tools for tracking hardware and software licenses.
• Familiarity with AI tools to enhance internal IT workflows and automation.