Regional Operations Manager – F&B & Coffee House Operations
Almond Coffee House Group · Gouvernorat d'Amman
Job description
About the role
The Regional Operations Manager will oversee daily operations across multiple F&B and coffee‑house branches, ensuring operational excellence, profitability, and high service standards. This field‑oriented leader will coach branch managers, control costs, and drive performance throughout the network.
Key responsibilities
- Supervise and manage the operations of multiple branches on a daily basis.
- Monitor branch performance, sales growth, labor cost, overtime, and operational KPIs.
- Ensure consistent implementation of company policies, SOPs, and operational standards.
- Conduct regular branch visits, operational audits, and performance evaluations.
- Lead, coach, and develop Branch Managers and operational teams.
- Analyze operational reports, identify improvement areas, and implement corrective actions.
- Maintain high customer service standards, product quality, hygiene, and food safety.
- Control waste, operational inefficiencies, and unnecessary expenses.
- Coordinate with HR on staffing, performance issues, and manpower planning.
- Collaborate with Finance on branch profitability, cash handling, and cost control.
Required profile
- Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred).
- Minimum 5 years of experience in F&B or coffee‑chain operations.
- Proven experience managing multiple branches or operational units.
- Strong leadership, communication, and problem‑solving abilities.
- Ability to work under pressure in a fast‑paced environment.
Required skills
- ERP/POS systems
- Operational reporting
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Published 1 hour ago
Expires 1 month from now
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Almond Coffee House Group
Gouvernorat d'Amman
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