Waitress / Hostess – Guest Service at Accor Hotel

About the role

Join a hotel that is part of the Accor network and become a Heartist® delivering friendly, professional service to guests. As a Waitress/Hostess you will be the first point of contact, ensuring a memorable experience for every visitor.

Key responsibilities

• Provide a warm, professional greeting and engaging service to all guests.
• Understand and execute server tasks within the outlet, including shift‑end reporting and POS operations.
• Assist guests with food and beverage menu items, offering clear and helpful information.
• Maintain thorough knowledge of menu items, garnishes, ingredients and preparation methods.
• Follow outlet policies, service standards, safety and sanitation procedures.
• Perform other duties as assigned by management.

Required profile

• Previous service experience is an asset.
• Experience with a Point of Sale system (e.g., Opera) is a plus.
• Excellent communication, organizational and interpersonal skills.
• Strong problem‑solving abilities and high reliability.
• Ability to work well under pressure in a fast‑paced environment.
• Team‑oriented mindset with a focus on guest needs.

Required skills

• Opera (hotel POS system) or similar Point of Sale system.

What we offer

• Opportunity to become a Heartist® and grow within a global hospitality brand.