Call Center Agent

About the role

Network International, the largest FinTech company in the Middle East and Africa, is looking for a Call Center Agent to manage inbound communications from banks, merchants and cardholders. You will answer calls, emails and faxes, resolve issues, process orders and provide accurate product and service information.

Key responsibilities

• Answer inbound calls, emails and faxes promptly from banks, merchants and cardholders.
• Resolve customer problems, complaints and inquiries.
• Provide detailed information on products and services.
• Execute authorized requests to update cards or accounts.
• Process orders, forms and applications accurately.
• Identify and escalate priority issues to management.
• Route calls to appropriate internal resources.
• Follow up on customer interactions when needed.
• Maintain required logs for calls, faxes and emails.
• Participate in outbound campaigns assigned by call‑center management.
• Assist banks with inquiries on the MXP system.

Required profile

• Education: not required.
• Experience: not required.
• Languages: fluent in English and Arabic.

Required skills

• Proficiency with the MXP system.