Contact Center Executive

About the role

The Contact Center Executive will deliver excellent customer service by handling inquiries, resolving issues, and providing accurate information about Aramex’s products and services. The role requires clear, professional communication and active listening to meet customer needs efficiently.

Key responsibilities

• Answer customer calls and messages, addressing questions and concerns promptly.
• Maintain a deep understanding of company offerings to provide accurate guidance.
• Record all interactions, customer data, and transactions in the CRM system.
• Manage call time effectively to meet response time targets.
• Identify, troubleshoot, and resolve customer problems while adhering to company policies.
• Provide regular feedback and reports on customer trends and recurring issues.
• Participate in ongoing training to stay updated on product knowledge and service standards.

Required profile

• Bachelor’s degree or equivalent minimum qualification.
• Strong verbal and written communication skills.
• Customer‑focused attitude with patience, empathy, and the ability to handle challenging interactions.
• Problem‑solving abilities and adaptability to change.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to work under pressure and maintain a medium to high typing speed.

Required skills

• Proficiency with CRM/database entry.