Digital Renewal Sales Representative

About the role

The Digital Renewal Sales Representative is an inside‑sales professional responsible for managing high‑volume renewal cycles, negotiating contracts, and supporting partners to maximise customer retention. Working primarily from the office four days a week, the role blends automation, data analysis and proactive customer engagement to drive renewal success.

Key responsibilities

• Execute end‑to‑end renewal motions independently, streamlining workflows and reducing manual effort.
• Provide renewal coverage across a broad range of segmented accounts, prioritising by spend, complexity and growth potential.
• Defend the existing customer base by accurately closing renewals and driving seat expansions using standard playbooks.
• Monitor auto‑renewal statuses and intervene to prevent churn when auto‑renewals are disabled.
• Maintain CRM hygiene, develop pipeline visibility, and produce accurate forecasts.
• Collaborate with account representatives to qualify expansion opportunities and support partner‑owned accounts.
• Share churn indicators, renewal blockers and upsell signals with cross‑functional teams.

Required profile

• 2–4 years of experience in inside sales, renewals, account management or customer success, preferably in software/SaaS.
• Proven ability to manage high‑volume renewals independently.
• Strong communication and negotiation skills with a customer‑first mindset.
• Self‑motivated, able to multitask and prioritise across multiple accounts.

Required skills

• Experience with CRM systems such as Salesforce.
• Experience with Microsoft Dynamics.