Digital Renewals Sales Representative

About the role

The Digital Renewals Sales Representative drives customer retention by managing high‑volume renewal cycles for a portfolio of SaaS accounts. Working primarily from the office, you will independently execute end‑to‑end renewals, identify churn risks and collaborate with sales and partner teams to expand revenue.

Key responsibilities

• Execute end‑to‑end renewal motions independently, streamlining workflows and reducing manual effort.
• Provide coverage across a broad range of segmented accounts, prioritising by spend, complexity and growth potential.
• Defend the existing customer base by accurately closing renewals and driving seat expansions using standard playbooks.
• Monitor auto‑renewal statuses and intervene when needed to prevent churn.
• Maintain CRM hygiene, develop pipeline visibility and produce accurate forecasts.
• Partner with Account Representatives to qualify cross‑sell and expansion opportunities.
• Share churn indicators, renewal blockers and upsell signals with internal teams.
• Offer feedback on product packaging based on customer usage patterns.

Required profile

• 2–4 years of experience in inside sales, renewals, account management or customer success, preferably in software/SaaS.
• Proven ability to independently manage high‑volume renewal cycles.
• Strong communication and negotiation skills.
• Self‑starter attitude with a customer‑first mindset.

Required skills

• Experience with CRM platforms such as Salesforce or Microsoft Dynamics.
• Ability to automate workflows and analyse CRM data.