Guest Experience Expert - Front Desk Agent

About the role

The Guest Experience Expert – Front Desk Agent is responsible for delivering memorable, seamless experiences for hotel guests throughout their stay. Working on the front desk, you will guide guests, handle operational tasks, and showcase local highlights while upholding Marriott’s standards of wonderful hospitality.

Key responsibilities

• Process check‑ins, check‑outs and other operational needs efficiently.
• Address guest requests, provide local area information, and ensure each interaction feels part of the overall experience.
• Complete daily reports and maintain accurate records.
• Maintain a safe workplace by following company policies, protecting assets, and preserving confidentiality.
• Uphold quality standards, professional appearance, and clear communication at all times.
• Perform physical duties such as standing, walking, and moving objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.
• Ability to work on your feet for extended periods and handle light lifting.
• Commitment to safety, confidentiality, and Marriott’s service standards.

Required skills

What we offer

• Equal opportunity employment in a diverse, global hospitality brand.
• Opportunities for career growth within Marriott International.