Guest Experience Expert – Guest Relations

About the role

The Guest Experience Expert delivers memorable, personalized service throughout a guest’s stay. You will guide guests, handle operational tasks, respond to requests, and share local highlights, ensuring every interaction feels part of a unique experience.

Key responsibilities

• Provide a wide range of guest services from check‑in to check‑out.
• Process operational needs and complete daily reports.
• Address guest requests promptly and professionally.
• Share information about local attractions and amenities.
• Move throughout the property, handling objects up to 10 lb without assistance.
• Maintain a safe workplace, follow company policies, protect assets, and uphold quality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work or supervisory experience required.
• Ability to stand, sit, walk for extended periods and lift objects ≤10 lb.
• Commitment to confidentiality, professionalism, and company standards.

Required skills

What we offer

• Equal‑opportunity employment in a global hospitality brand.
• Opportunities for career growth within Marriott’s portfolio of hotels.
• Supportive, diverse work environment.