Spa Receptionist

About the role

The Spa Receptionist will be the first point of contact for guests visiting the Fairmont Amman Spa. Reporting to the Spa Manager, you will create a welcoming atmosphere, manage bookings and ensure smooth daily operations of the spa reception area.

Key responsibilities

• Greet guests warmly during check‑in and check‑out, providing professional and friendly service.
• Guide visitors through the spa facilities, explain the Fairmont Spa story and recommend treatments that meet their needs.
• Handle reservations, multiple treatment bookings and upsell additional services.
• Communicate any changes, cancellations or additions to the Spa Leadership team promptly.
• Process daily transactions, manage the cash drawer and ensure it balances at the end of each shift.
• Promote a safe working environment by adhering to hotel health and safety standards.
• Complete assigned duties such as checklists and other operational tasks.

Required profile

• Previous experience in a salon or spa environment is an asset.
• Excellent command of the English language.
• Strong interpersonal skills with a professional demeanor.

Required skills

• Strong computer skills for reservation and transaction processing.