Telephone Operator

About the role

The Telephone Operator joins the Guest Experience team at a prestigious Ritz‑Carlton property in Amman. You will be the first point of contact for guests, handling calls, providing information, and ensuring a seamless, memorable stay.

Key responsibilities

• Answer and route incoming telephone calls promptly and courteously.
• Assist guests with inquiries, reservations, and local area information.
• Process operational requests, complete reports, and document guest interactions.
• Maintain a professional appearance and adhere to company policies and safety standards.
• Perform light physical tasks such as moving, lifting, or carrying objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience required.

Required skills