Telesales Specialist

About the role

The Telesales Specialist will manage inbound and outbound customer interactions across phone, WhatsApp and digital platforms, ensuring timely responses and accurate data entry. This role supports lead conversion, showroom visits and test‑drive bookings for Al Bustanji Motors.

Key responsibilities

• Handle inbound and outbound calls professionally, following up on leads and inquiries.
• Maintain and update customer records in the CRM system, guaranteeing data accuracy.
• Qualify leads by understanding customer needs, providing product information and encouraging showroom visits.
• Support marketing campaigns, test‑drive events, roadshows and showroom activations.
• Adapt to flexible schedules, including extended hours or weekends as required.

Required profile

• 2–5 years of experience in a call centre, customer service or sales environment.
• Strong communication and interpersonal abilities.
• Customer‑focused attitude with confidence and professionalism.
• Ability to multitask in a fast‑paced setting.
• Willingness to work flexible hours.

Required skills

• Basic knowledge of CRM systems.

What we offer

• Dynamic, customer‑centric work environment.
• Direct contribution to sales performance and customer satisfaction.
• Exposure to leading automotive brands.
• Continuous growth and development opportunities.