User Management Advisor

About the role

The User Management Advisor ensures premium support for SVIP users, acting as a bridge between high‑value customers, internal teams, and management. This role focuses on delivering personalized service, driving engagement, and maintaining a safe, high‑quality user experience.

Key responsibilities

• Provide dedicated 1:1 support to SVIP users, fostering long‑term relationships.
• Proactively identify and address the needs of high‑value and potential high‑value users, promoting SVIP services.
• Implement and continuously improve SVIP service processes and operational workflows.
• Increase user satisfaction, engagement, and retention through daily interactions and regular meetings.
• Re‑engage inactive or churned users with targeted communication and follow‑up.
• Analyze user feedback and behavior, produce data‑driven reports, and collaborate with internal teams to enhance the overall experience.

Required profile

• Previous experience in customer service or user support.
• Ability to handle user inquiries effectively with a strong service mindset.
• Basic data analysis skills to interpret user behavior and feedback.

Required skills