Center Operations Manager

About the role

The Center Operations Manager leads the daily operations of one or more USO Centers, ensuring a welcoming, safe, and well‑maintained environment for visitors, guests, and service members. This role oversees programs, events, and activities both on‑site and at nearby locations, while managing staff and volunteers.

Key responsibilities

• Maintain clean, safe, and functional facilities, enforcing sanitary and food‑handling standards.
• Plan, coordinate, and deliver programs and events on and off U.S. military installations within budget.
• Research, recommend, and implement new programs and service improvements.
• Coach, mentor, and schedule Center staff and volunteers; oversee recruitment, training, and recognition.
• Develop and enforce Standard Operating Procedures and the Emergency Preparedness Plan.
• Monitor financial activities, prepare operating budgets, and track income and expenses.

Required profile

• Proven experience managing operations, programs, or facilities in a nonprofit or service‑oriented environment.
• Strong leadership and people‑management skills, with the ability to motivate staff and volunteers.
• Excellent organizational and problem‑solving abilities.
• Ability to work collaboratively with vendors, contractors, and community partners.

Required skills

What we offer

• Generous paid time off, including volunteer days and military leave.
• Competitive 401(k) match and comprehensive benefits.
• Opportunities for training, education reimbursement, and professional growth.
• A supportive, mission‑driven culture recognized as a Great Place to Work®.