Front Desk Receptionist – 5‑Star Resort

About the role

The Front Desk Receptionist is the first point of contact for guests at the Holiday Inn Resort Dead Sea, a five‑star family resort on the shores of the Dead Sea. This full‑time, on‑site position involves welcoming guests, managing arrivals and departures, and providing accurate information about the resort and local area.

Key responsibilities

• Greet guests warmly, handle check‑in and check‑out procedures, and process payments.
• Answer and direct phone calls, manage reservations, and assign rooms.
• Respond promptly to guest inquiries, concerns, and special requests.
• Maintain the front‑desk area, keep guest records up to date, and ensure security procedures are followed.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Adhere to Holiday Inn brand standards and uphold high levels of customer service.

Required profile

• Strong customer service and communication abilities.
• Professional phone etiquette and the capacity to handle multiple requests calmly.
• Attention to detail, organizational skills, and the ability to multitask in a fast‑paced environment.
• Willingness to work shifts, weekends, and holidays as needed.

Required skills

• Basic computer literacy and data‑entry capability.
• Experience with reservation systems and payment processing is preferred.
• Fluency in English; additional languages such as Arabic are an advantage.