Customer Success Account Manager (CSAM) for Partners

About the role

As a Partner Customer Success Account Manager (CSAM) you will be the primary delivery lead for strategic Microsoft partners, helping them accelerate value realization for their end‑customers across Microsoft’s Digital Cloud platforms. You will combine technical expertise with business acumen to orchestrate post‑sales delivery and support.

Key responsibilities

• Manage foundational relationships with key partner stakeholders and technical professionals.
• Enable quality solution delivery, partner capability development, and business growth through collaboration with account teams.
• Listen to partner priorities and align them with Microsoft’s portfolio, programs, and strategic investments.
• Coordinate Partner Success Plans (PSPs) with account plan priorities and develop bookable programs.
• Align resources across the Microsoft and partner ecosystem to achieve partner business outcomes.

Required profile

• Strong passion for cloud technologies and IT Service Management.
• Experience working with strategic enterprise customers and Microsoft products.
• Ability to drive customer success and support transformational cloud projects.
• Excellent communication and stakeholder‑management skills.

Required skills

• Microsoft products and services
• Cloud platforms
• IT Service Management concepts

What we offer

• Opportunity to accelerate career growth in a high‑growth, AI‑powered environment.
• Flexibility to work 50‑75% from home (hybrid work model).
• Access to a diverse, high‑performing, and inclusive team.