German C1 Customer Support Representative

Mindy Support

New Remote

مستقل Remote 🇬🇧 English

Job description

About the role

We are looking for a German‑speaking Customer Support Representative (C1 level) to join our fast‑growing, remote team. This is a full‑time freelance position with a start date of 16 Nov 2026.

Key responsibilities

Provide customer support via calls, emails and chats.
Answer general and order‑related questions.
Handle customer complaints and deliver appropriate resolutions.
Escalate complex issues to the technical department.
Report feedback, complaints and quality metrics to senior management.

Required profile

Fluent German (C1) and English (B1) proficiency.
Own a laptop with Windows 10/11, 6 GB RAM, i5 CPU, 256 GB SSD and a headset with microphone.
Availability to work 5 days a week, with Sunday always off and a rotating second day off.

What we offer

Experience in an international company working with global clients.
Loyalty bonus system for long‑term work.
Company‑provided training.
20 paid vacation days and 10 paid sick days per year.
Management attention, support and motivation.

Questions fréquentes

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Le contrat proposé est un مستقل.

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Published 8 hours ago

Expires 1 month from now

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