Manager, Client Leadership

About the role

Firework is seeking a seasoned customer success professional to lead strategic relationships with enterprise clients across the Middle East. In this role you will act as the primary business partner for a portfolio of high‑value accounts, driving growth, retention, and long‑term value.

Key responsibilities

• Serve as the strategic point of contact for assigned enterprise accounts, fostering mutually beneficial partnerships.
• Identify and execute upsell and cross‑sell opportunities while reducing churn.
• Oversee onboarding, integration, ROI analysis, and provide strategic recommendations throughout the post‑sale journey.
• Forecast, negotiate, and manage renewal and expansion terms in collaboration with Sales and RevOps.
• Represent the voice of the customer across product, engineering, and marketing teams to influence product adoption.
• Analyze usage data to deliver personalized insights and recommendations.
• Lead regular business reviews and strategic check‑ins to demonstrate ROI.
• Handle day‑to‑day operational tasks, including month‑end billing reviews and process improvements.

Required profile

• Bachelor’s degree required.
• 5+ years of enterprise customer success relationship management, preferably in B2B SaaS.
• Strong client focus and data‑driven decision making.

Required skills

What we offer

• Opportunity to work with a fast‑growing AI‑driven video commerce platform.
• Collaborative, innovative environment with global scale.
• Potential for career growth and impact on the future of commerce.