Commercial Support Manager

About the role

The Commercial Support Manager is responsible for driving sales productivity by managing data, analysing performance, and streamlining commercial processes. Working closely with Business Development, Marketing, Finance and senior leadership, the role ensures accurate proposals, smooth client onboarding, and effective contract coordination.

Key responsibilities

• Prepare and supervise commercial proposals, presentations and client inquiry responses.
• Manage client onboarding on T‑portal and coordinate contract administration with legal and commercial teams.
• Maintain commercial collateral on OneDrive and oversee Salesforce data collection, analysis and reporting.
• Generate regular sales performance dashboards, KPI reports and support forecast development.
• Identify training needs, develop sales enablement materials and provide tools to improve team productivity.
• Partner with CRO, VP of Growth and Finance to ensure accurate sales budgeting and forecasting.
• Evaluate, implement and train staff on sales technologies and CRM tools.
• Document sales processes, policies and ensure regulatory compliance.

Required profile

• Bachelor's degree in business management, marketing or a related field (preferred).
• 8‑10 years of experience in sales support, commercial administration or related roles.
• Strong analytical mindset with proven ability to produce actionable insights.
• Excellent organizational skills and meticulous attention to detail.

Required skills

• Salesforce
• CRM systems
• OneDrive
• Data analysis
• Business intelligence tools
• Reporting
• Excel