Contact Center Advisor
Bank al Etihad · Amman
وصف الوظيفة
About the role
The Contact Center Advisor handles inbound customer calls for a bank, providing information on products and services while ensuring issues are resolved promptly. The role focuses on delivering high‑quality service to maintain customer satisfaction and retention.
Key responsibilities
- Answer inbound customer calls and resolve queries within defined turnaround times.
- Inform callers about the bank’s products and services.
- Follow up, close, or escalate queries to relevant departments, branches, or functions to ensure timely resolution.
- Generate leads for cross‑selling bank products to improve profitability.
- Participate in special projects aimed at enhancing customer satisfaction.
- Demonstrate the bank’s core values and adhere to internal rules and regulations.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to work under defined service level agreements (TAT) and manage multiple queries.
- Willingness to collaborate with various internal teams to resolve issues.
- Commitment to upholding the bank’s standards and values.
Required skills
Questions fréquentes
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Bank al Etihad
Amman
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