Front Office Agent

About the role

The Front Office Agent will be the first point of contact for guests at Opal Hotel Amman, a 4‑star property on Airport Road. Working full‑time on‑site, you will ensure a smooth and welcoming arrival and departure experience while promoting the hotel’s services.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle room assignments.
• Answer phone calls, respond to guest inquiries, and resolve complaints promptly.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain accurate billing, reservations, and guest account records.
• Promote hotel amenities and services to enhance guest satisfaction.

Required profile

• Strong front‑office and receptionist skills, with experience handling reservations.
• Excellent verbal and written communication in English; additional languages are a plus.
• Reliable, detail‑oriented, and able to work flexible shifts including evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality or tourism education is advantageous.

Required skills

• Proficiency with hotel property management system (PMS) and basic computer applications.
• Demonstrated customer‑service abilities and professional appearance.