Front Office Manager

About the role

The Front Office Manager leads all front‑office functions and staff within a hotel environment. This role oversees the bell staff, switchboard, guest services/front desk, and retail/gift shop operations, ensuring seamless guest arrivals, departures, and overall satisfaction.

Key responsibilities

• Lead and develop the Guest Services team, fostering a collaborative and high‑performance culture.
• Manage day‑to‑day front‑office operations, including bell desk, switchboard, front desk, and retail areas.
• Ensure guest satisfaction by maintaining service standards and handling guest issues promptly.
• Develop and monitor performance, budget, and financial targets for the department.
• Schedule staff, oversee staffing levels, and ensure coverage during peak periods.
• Maintain compliance with hotel policies, safety standards, and regulatory requirements.
• Coordinate with other departments, especially Rooms, to align operational goals.
• Control departmental expenses and drive cost‑effective initiatives.

Required profile

• High school diploma or GED with at least four years of guest‑services or front‑desk experience, OR an associate degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with at least two years of relevant experience.
• Proven leadership abilities and a track record of managing front‑office teams.
• Strong communication and interpersonal skills.
• Demonstrated integrity, honesty, and a customer‑focused mindset.

Required skills