Front Office Manager

About the role

The Front Office Manager leads all front‑office functions in a hotel environment, overseeing the bell staff, switchboard, guest services/front desk and, where applicable, the retail or gift‑shop area. Reporting to senior management, the role ensures smooth guest arrivals and departures while driving both guest satisfaction and financial performance.

Key responsibilities

• Direct and supervise the front‑office team, including bell staff, switchboard operators and front‑desk agents.
• Manage daily operations such as guest check‑in/check‑out, reservation handling and telephone communications.
• Maintain service standards, monitor performance against budget and guest‑service goals.
• Develop and communicate clear objectives, conduct regular team meetings and recognize employee achievements.
• Control department expenses, ensure staffing levels meet operational and financial targets.
• Collaborate with the Rooms department and other hotel areas to align front‑office activities with overall property objectives.
• Ensure compliance with hotel policies, health and safety regulations and brand standards.

Required profile

• High school diploma or GED with at least four years of guest‑services or front‑desk experience, OR a two‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or related field with two years of relevant experience.
• Proven leadership abilities, strong interpersonal and communication skills, and a reputation for honesty and integrity.
• Ability to perform duties of team members in their absence and to foster a collaborative work environment.

Required skills