Front Office Supervisor (Hotel)

About the role

The Front Office Supervisor will lead the daily front‑office operations at Opal Hotel, ensuring a smooth and professional guest experience that aligns with the hotel's five‑star standards. You will coordinate the Guest Service team, manage check‑in and check‑out processes, and act as the primary point of contact for escalated guest issues.

Key responsibilities

• Supervise and support the Front Office team during each shift.
• Oversee accurate and efficient check‑in/check‑out procedures.
• Handle escalated guest inquiries, requests, and complaints with professionalism.
• Monitor daily front‑office performance and liaise with other hotel departments.
• Train Guest Service Agents on service standards and operational procedures.
• Follow up on guest feedback to maintain high satisfaction levels.
• Assist in scheduling and workload distribution for front‑office staff.

Required profile

• Minimum 5 years of experience in the hospitality sector.
• At least 5 years of experience using Opera or Sky Horizon property management systems.
• Prior supervisory experience is a plus.
• Strong leadership, communication, and interpersonal skills.
• Flexibility to work rotating shifts.
• Fluent in English and Arabic.
• Presentable appearance.

Required skills

• Opera PMS
• Sky Horizon PMS