Guest Experience Expert - Concierge

About the role

The Guest Experience Expert – Concierge at St. Regis Hotels & Resorts creates memorable, personalized experiences for guests throughout their stay. This role combines proactive service, local knowledge, and hands‑on assistance to ensure every interaction feels part of a unique hospitality journey.

Key responsibilities

• Deliver a wide range of guest services, guiding visitors from arrival to departure.
• Process operational needs and complete daily reports accurately.
• Respond promptly to guest requests and resolve issues on the spot.
• Share highlights of the local area, recommending attractions and amenities.
• Maintain a safe work environment by following company policies and procedures.
• Protect company assets, uphold quality standards, and ensure confidentiality.
• Present a professional appearance and communication style at all times.
• Perform physical duties such as standing, walking, and lifting objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills

What we offer

• Equal‑opportunity employment with a focus on diversity and inclusion.
• A supportive environment that values unique backgrounds and experiences.
• Commitment to non‑discrimination on any protected basis.
• Opportunity to work within a globally recognized luxury hospitality brand.