Guest Experience Expert - Receptionist

About the role

The Guest Experience Expert – Receptionist is the first point of contact for guests at our luxury property in Amman. You will create memorable, personalized experiences throughout the guest journey, from arrival to departure, while upholding the brand’s high standards of service.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures efficiently.
• Process operational requests, handle guest inquiries, and resolve issues promptly.
• Provide local area information and promote on‑site amenities.
• Complete daily reports and maintain accurate guest records.
• Maintain a safe, clean, and professional work environment, adhering to company policies.
• Perform physical tasks such as lifting and moving items up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience needed.
• Ability to work on your feet for extended periods and perform light physical tasks.

Required skills

What we offer

• Equal opportunity employment in a diverse, inclusive environment.
• Opportunity to work with a globally recognized luxury hospitality brand.