Lobby Ambassador

About the role

The Lobby Ambassador is the first point of contact for guests entering and leaving the hotel. You will create a welcoming atmosphere, guide visitors through the lobby, and provide information about hotel facilities and promotions while upholding the brand’s service standards.

Key responsibilities

• Deliver professional, friendly, and engaging service to every guest.
• Greet guests as they arrive and depart, ensuring consistent service standards.
• Engage first‑time visitors, offer lobby tours, and provide directions as needed.
• Inform guests about hotel facilities, current promotions, and services.
• Adhere to department policies, procedures, safety regulations, and service standards.
• Perform additional duties as assigned by the Front Office Director.

Required profile

• Previous guest‑service experience.
• Professional appearance and presentation.
• Excellent verbal communication and interpersonal skills.
• Strong problem‑solving abilities.
• Highly responsible, reliable, and able to work under pressure in a fast‑paced environment.
• Team‑oriented with the ability to focus on guest needs while remaining calm and courteous.

Required skills