Multi Property Reservation Agent

About the role

The Multi Property Reservation Agent is the first point of contact for guests seeking to book, modify, or cancel stays across Marriott properties. Working from our Amman office, you will ensure accurate reservations, convey hotel policies, and deliver a welcoming experience that reflects Marriott’s standards of wonderful hospitality.

Key responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest needs, verify room availability, and recommend appropriate room types and rates.
• Explain guarantee, special rate, and cancellation policies clearly to callers.
• Document special requests, accommodate disabilities, and handle complimentary or discounted room codes.
• Utilize the reservation system to input and retrieve data, applying correct codes for travel‑agent, wholesale, or employee rates.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain professional appearance, protect confidential information, and uphold company policies.
• Perform light physical tasks such as moving objects up to 10 lb and assist with other reasonable duties as assigned.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior reservation or supervisory experience required.
• Strong attention to detail and ability to follow established procedures.
• Professional communication skills and a courteous telephone etiquette.
• Willingness to work full‑time in an onsite environment.

Required skills

• Proficiency with a hotel reservation system.
• Accurate data entry and record‑keeping.