Restaurant Supervisor – Full‑time

About the role

Bonbird is opening a new branch on The Boulevard in Amman and is looking for a Restaurant Supervisor to lead the team during assigned shifts. You will be responsible for maintaining high standards of service, food quality, cleanliness, and safety while ensuring smooth daily operations.

Key responsibilities

• Supervise all restaurant activities during your shift.
• Assign staff to stations, monitor performance, and provide on‑the‑job coaching.
• Ensure service speed, order accuracy, and team readiness.
• Conduct shift briefings and enforce attendance, punctuality, uniform, and grooming standards.
• Oversee food preparation according to SOPs, monitor quality, portion control, presentation, and holding times.
• Maintain cleanliness and compliance with food‑safety regulations.
• Handle basic customer complaints and escalate serious issues.
• Track stock usage, manage waste, enforce FIFO, and monitor inventory levels.
• Complete opening and closing checklists as required.

Required profile

• 2–3 years of experience in a restaurant or QSR environment.
• At least one year in a supervisory or shift‑lead role.
• High school diploma; hospitality or business diploma is a plus.
• Strong leadership, communication, customer‑service, and problem‑solving abilities.
• Ability to work under pressure with great attention to detail.

Required skills

• Basic knowledge of food safety.
• Inventory control proficiency.